Last updated: June 1, 2026
Nexa Leads takes compliance with the Telephone Consumer Protection Act (TCPA) and related regulations extremely seriously. This page outlines our compliance policies, requirements for publishers and buyers, and best practices for maintaining TCPA-compliant call traffic.
The Telephone Consumer Protection Act (47 U.S.C. § 227) is a federal law that restricts telemarketing calls, auto-dialed calls, prerecorded messages, and text messages. The TCPA requires prior express written consent for certain types of calls, mandates maintenance of internal Do-Not-Call (DNC) lists, and imposes strict penalties for violations — up to $1,500 per violation for willful violations.
All publishers in the Nexa Leads network must: obtain proper consent from callers where required by law; not use auto-dialers or prerecorded messages for solicitation calls without prior express written consent; honor the National Do-Not-Call Registry and maintain internal DNC lists; provide clear disclosure when calls are recorded; not engage in caller ID spoofing or deceptive practices; and immediately cease calling any number that has requested to be placed on a DNC list. Publishers found in violation of TCPA regulations will be immediately removed from the network and may forfeit unpaid earnings.
Buyers receiving calls through Nexa Leads must: honor all DNC requests made by callers; not resell or share caller data without proper consent and disclosure; maintain appropriate call recording disclosures and consent mechanisms; comply with all state-specific calling regulations that may apply in their jurisdiction; and not use received caller data for purposes other than the stated business purpose. Buyers are responsible for ensuring their sales teams are trained on TCPA compliance.
Our platform implements multiple layers of compliance protection: automated DNC list scrubbing at the network level; caller consent verification through IVR prompts; duplicate caller detection to prevent repeated unwanted calls; real-time fraud detection systems monitoring for suspicious patterns; mandatory compliance agreements during publisher and buyer onboarding; and regular compliance audits of publisher traffic sources. We maintain a zero-tolerance policy for TCPA violations.
When calls are recorded through our platform, callers are notified via an automated message at the beginning of the call. Publishers and buyers are responsible for ensuring any additional recording they perform complies with applicable state and federal laws, including two-party consent states.
TCPA violations can result in statutory damages of $500 per violation, or $1,500 per willful violation. There is no cap on statutory damages, meaning class-action litigation can result in multi-million-dollar judgments. Nexa Leads reserves the right to: immediately suspend or terminate accounts found in violation; withhold payments for non-compliant traffic; report violations to relevant authorities; and seek indemnification from violating parties for any damages incurred by Nexa Leads.
Maintain clear records of caller consent; implement robust DNC scrubbing on all campaigns; avoid incentivized traffic or cash-back offers for calls; use legitimate, transparent caller ID information; regularly audit your traffic sources and landing pages; and stay informed about evolving TCPA regulations and FCC rulings. When in doubt, err on the side of compliance.
To report a suspected TCPA violation, contact our compliance team immediately at compliance@nexaleads.com or call (855) 555-0100.